SECRETARY

Covenant Health•Oak Ridge, TN

About The Position

The Secretary, Admitting & Registration accepts assignments at any work station where patients are received and registered. The role greets and assists patients, completes registration and pre-registration activities, schedules and enters orders or charges, and gathers accurate demographic and financial information. It also supports patient placement, payment collection, documentation, reporting, and telephone service while maintaining working relationships with physicians, staff, and hospital departments. The position requires safe, efficient, competent service to assigned customers or patients and adherence to department procedures and applicable payor regulations.

Requirements

High school diploma or equivalent.
Coursework or on-the-job experience in typing, filing, and general office procedures.
Ability to read with comprehension, write legibly, perform simple arithmetic calculations, and use proper grammar proficiently.
Word processing skills.
Typing speed of at least 45 net words per minute.
Must not pose a direct threat to the health or safety of oneself or others.

Nice To Haves

Additional training or on-the-job experience with medical terminology.
Previous secretarial experience in a hospital setting.

Responsibilities

Greet and assist patients, identify oneself, and briefly explain the registration process.
Accurately schedule and enter orders and/or charges through the computer system.
Photocopy necessary forms and return originals to customers.
Follow department downtime procedures.
Maintain working knowledge of hospital department services and their locations.
Collect payments and/or deposits, balance cash collected, and complete receipts correctly.
Obtain written physician orders and maintain good working relationships with physicians, their staffs, and hospital departments.
Obtain and verify pre-certification patient eligibility and/or referrals when required by the payor.
Obtain complete and accurate patient demographic and financial information, and obtain necessary signatures for release of information and assignment of benefits.
Complete pre-registration and accept reservations.
Assign or transfer patients to appropriate hospital beds and prepare patient identification armbands.
File department documents accurately and promptly.
Demonstrate understanding of payor regulations, including Medicare, the 72-hour rule, and secondary payor rules.
Compile statistical reports, including census, ER log, room reservations, and requests for patient rooms.
Courteously answer and rotate telephone calls, take messages, or complete callers’ requests.
Perform other duties as assigned.
Provide safe, efficient, competent care to the assigned customer or patient population and demonstrate competency in unit-specific functions.