Secretary II

Hackensack Meridian Health•Neptune City, NJ

10d•Onsite

About The Position

A Secretray II assists Managers and/or Supervisors and staff to communicate information essential to the routine and non-routine daily operation of the department in an effective interdisciplinary collaborative manner to enhance customer satisfaction. Performs business functions in a multi-skilled environment, utilizing standard office equipment and basic or specialized software applications to provide services. Participates in departmental activities to enhance safety, quality, efficiency and access of rehabilitative and fitness services.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Ability to delegate, prioritize, think independently, be adaptable, and manage time efficiently.
Strong organizational skills.
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Nice To Haves

Secretarial experience in a hospital environment.
Knowledge of medical terminology and hospital policy/procedures.
Bilingual: English/Spanish

Responsibilities

Demonstrates knowledge of patient departmental billing/charges for rehabilitation or membership programs (sales, retention and recruitment) for fitness
Actively engages customers in a warm and friendly way in an effort to 'make their day'.
Initiates and accurately completes assigned reports (at the Supervisor/Manager level) within defined time frame (e.g.: daily statistics, data requests, record review, monthly statistics, departmental meeting minutes, transcription).
Obtain patient benefit coverage, accurate documentation of coverage and communication of suck with team members and patient.
Copy, file and collage data accurately as per departmental functions and requests.
Participates in the review, analysis and implementation of procedures to maximize the department's operating efficiency.
Smiles and makes eye contact. Chooses attitude by being present when answering phones by third ring and using the approved script
Inputs/extracts data as assigned, offering methods to do so in accurate, efficient manner.
Demonstrates initiative in patient/member problem resolution within the scope of authority from front line to Supervisor/Manager level.
Establish, coordinate and maintain schedules as assigned with responsibility for anticipating changes or potential conflicts (e.g.: Supervisor's appointments, patient schedules, meetings).
Completes business documentation pertaining to department according to task list and requests (e.g.: ordering of supplies, time and attendance, patient charging, registration or membership and/or departmental logs).
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.