Seasonal Team Member-$16.90 p/h (Dates 11/13/26-1/21/27)

Regal Theatres • Cerritos, CA

11h

About The Position

Seasonal Team Members provide exceptional guest service and may work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Team members may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. The position is seasonal and is scheduled from November 13, 2026, through January 21, 2027. Pay is $16.90 per hour.

Duties vary by assignment. Box Office work includes operating the point-of-sale system, accurately handling payments and discounts, promoting premium viewing experiences and the Regal Crown Club, following movie rating policies, and responding to guest questions. Concession work includes operating point-of-sale systems, handling concession inventory, preparing and cleaning equipment, promoting products and the Regal Crown Club, and complying with food safety requirements. Usher duties include ticket collection, directing and assisting patrons, crowd control, auditorium inspections, enforcing movie rating policies, cleaning, monitoring vending equipment, and assisting with opening and closing duties.

All team members are expected to attend work regularly, handle emergency situations when called upon, perform general cleaning, follow the company dress code, and report problems or unusual situations to management. Employees assigned alcohol sales or service must meet applicable legal age and training requirements. The role also requires reading and understanding training materials covering topics such as sexual harassment and discrimination.

The job requires effective communication and public speaking, accurate calculations, sound problem-solving and reasoning, and the ability to perform under pressure. Physical duties include frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and adjusting focus.

Requirements

• Complete, or be progressing toward completion of, the cast certification program as a cast member and box office cashier.
• Possess good public speaking skills; listen effectively and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical requirements of the role, including occasionally lifting up to 60 pounds, with reasonable accommodations where applicable.
• If assigned alcohol sales or service, be of legal age and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Provide exceptional service to theatre guests.
• Work in the Box Office, Concession Stand, or as an Usher, according to theatre needs and employee availability.
• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• In the Box Office, operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions consistent with the guest service philosophy.
• In concessions, operate the POS system, accurately handle payments and redeemed coupons, and manage concession stock inventory.
• Operate, prepare, and clean concession equipment; promote concession products; and comply with local, state, and federal food safety laws.
• Follow applicable federal and state laws regarding breaks and meal periods.
• Maintain current required alcohol certification and training when applicable; meet the legal age requirement for alcohol sales or service where applicable.
• Read and understand training materials, including materials addressing sexual harassment and discrimination.
• As an Usher, tear and collect tickets and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
• Enforce the MPAA rating system and inspect theatres for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Education Level: No Education Listed