Seasonal Team Member-$16.90 p/h (Dates 11/13/26-1/21/27)

Regal • Cerritos, CA

1d

About The Position

Seasonal Team Members provide exceptional service to guests and may be assigned to the Box Office, Concession Stand, or Usher duties based on theatre needs and employee availability. The posting identifies the seasonal dates as November 13, 2026, through January 21, 2027. The role is paid $16.90 per hour. Duties vary by assignment and include guest service, handling transactions, maintaining theatre cleanliness, following company policies, and responding to emergencies when called upon.

Box Office duties include operating the POS system and accurately handling cash and other payment types, promoting premium viewing experiences and the Regal Crown Club, applying ticketing policies, and responding to guest inquiries. Concession duties include operating and cleaning concession equipment, managing transactions and inventory, promoting the Regal Crown Club, selling products, and complying with food-safety and break-period laws. Alcohol-related duties require applicable legal age, current certification, and training. Usher duties include ticket collection, directing and assisting guests, crowd management, enforcing ratings policies, monitoring auditorium conditions and safety, reporting issues, supporting concession sales, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing tasks.

Team members must complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion. The role requires effective communication and public speaking, accurate calculations, problem-solving and sound judgment under pressure, and the ability to establish goals, manage time, and prioritize. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public-speaking and listening skills, with the ability to respond clearly and directly.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider causes and alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• If assigned alcohol-selling or serving duties, meet the applicable legal age requirement and complete required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Vision sufficient for close and distance vision, peripheral vision, depth perception, and adjusting focus.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office POS system and accurately handle cash, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Ensure tickets are sold in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Operate the Concession POS system and accurately handle transactions and concession stock inventory.
• Operate, prepare, and clean concession-related equipment; promote the Regal Crown Club; and upsell concession products.
• Comply with applicable food-safety laws and federal and state laws governing breaks and meal periods.
• Maintain required alcohol certifications and training where applicable; meet legal age requirements when assigned to sell or serve alcohol.
• Read and understand training materials on subjects including sexual harassment and discrimination.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowd control and help guests find seats when needed.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed