Residential Manager FY 26-27 #21

Alternative Services Connecticut, Inc•Hartford, CT

4d•$50,000 - $52,000

About The Position

The Residential Manager is responsible for managing all program services and operations in a specialized residential care facility. The role oversees personnel, policy and procedure, program development, fiscal management, and consumer services, and works with program and clinical staff to support residents’ habilitative needs, safety, dignity, and person-centered planning. The Residential Manager also maintains program and facility compliance with Agency policies, DDS regulations, licensing requirements, contracts, and applicable state and federal laws. The position supervises residential personnel, coordinates staffing and training, manages house and consumer finances, oversees documentation and reporting, and supports licensing and quality-service reviews. The manager participates in interdisciplinary planning, advocates for consumers, and helps ensure that services and programs are implemented consistently. The role includes on-call coverage shared bi-weekly with the Assistant Residential Manager and may require covering vacant shifts when other coverage cannot be found. The stated weekly schedule is generally Monday through Friday, 9 a.m. to 5 p.m., with Saturday and Sunday off, but is dependent on the needs of the individuals.

Requirements

Bachelor's degree and two years of management experience, plus at least two years of direct-care experience in developmental disabilities or dual diagnosis; education may be substituted with experience on a year-for-year basis.
Demonstrated administrative knowledge and skills in fiscal, personnel, managerial, and operational processes necessary to supervise specialized residential care facilities.
Ability to demonstrate effective leadership through excellent role modeling.
Valid driver's license and ability to remain insurable by the Agency's insurance company throughout employment.
Ability to travel during the workday using an Agency or personal vehicle.
Exemplary interpersonal skills for working with a variety of internal and external personnel.
Ability to obtain and maintain certifications in CPR, First Aid, PMT, and DDS State Medication Administration.
Ability to lift up to 75 pounds, transfer individuals, and physically intervene with individuals as required.

Responsibilities

Manage program services and operations, including personnel, policy and procedure, program development, fiscal management, and consumer services.
Cover vacant shifts when coverage cannot be found and share bi-weekly on-call coverage with the Assistant Residential Manager.
Conduct subordinate performance appraisals; supervise residential personnel under Agency policies, union contract, DDS regulations, and applicable laws; and complete disciplinary actions or commendations as needed.
Participate in hiring with the supervisor and Human Resources Administrator, conduct interviews, make recommendations, maintain personnel information, and prepare bi-weekly payroll.
Coordinate staffing levels with the supervisor and Behaviorist, ensure staff receive notifications and attend relevant training, and complete corrective actions.
Manage house and consumer finances in accordance with Agency policies and DDS regulations.
Ensure timely and accurate implementation and documentation of emergency procedures, preventive maintenance, and vehicle maintenance and mileage; submit required information to the Program Coordinator monthly.
Chair monthly staff meetings, obtain input from subordinates, and ensure minutes are accurately recorded and reviewed by the Program Coordinator.
Work with the supervisor and support team to complete the home's Plan of Correction on time.
Work with the Program Coordinator and clinical team to prepare the home for licensing and QSR inspections and ensure documentation is complete and accurate.
Promote positive relationships among staff, external agencies, and internal personnel.
Ensure a habilitative environment that demonstrates active treatment, respect, and dignity for consumers.
Report incidents according to policy and state regulations, ensure incident reports are accurate, and follow up as required.
Oversee program implementation through direct observation and serve on the interdisciplinary team, attending required meetings.
Ensure necessary reports and assessments for individual plans and team reviews are present and completed accurately and on time.
Coordinate consumer-specific training with clinical personnel, ensure staff attendance, and complete corrective actions.
Work cooperatively with clinical personnel to meet individuals' habilitative needs.
Audit each consumer's program book, case book, and medical book regularly to ensure required information is present and follow-up has occurred.
Review and approve staff duties and consumer paperwork accurately and promptly.
Participate in developing and carrying out plans to meet consumer and home needs.
Advocate for consumers, serve as an appropriate role model, and treat individuals with respect and dignity.
Distribute medications according to each consumer's medication schedule, DDS Medication Certification guidelines, and Agency policies.
Assist in supervising and safely transporting consumers to community activities, day programs, social events, medical appointments, and other destinations.
Know and follow emergency procedures for fires, hurricanes, power outages, accidents, and other serious incidents affecting residents.
Maintain the home's safety, appearance, and cleanliness; conduct sanitation and safety inspections of equipment and internal and external areas; make minor repairs or alert a supervisor to potential major problems.
Maintain a professional attitude with coworkers, management, and outside agencies.
Know individuals' locations at all times and follow Agency operating policies, medication administration rules, key control, individual plans, evacuation and emergency procedures, licensing regulations, and DDS contracts.
Immediately alert appropriate personnel to problems or unusual occurrences and complete incident or workers' compensation reports accurately and on time.
Implement and adhere to policies, procedures, and legal and program commitments required by Connecticut DDS, ASI, and other state and federal agencies; monitor program and staff compliance and ensure consumer programs are followed.
Help guardians, parents, and others understand and implement normalization and person-centered-planning principles in their interactions with consumers.
Immediately report violations of individuals' rights to the Executive Director or designee and conduct investigations as directed.
Attend available in-service training, seminars, and professional development; provide staff training as required; orient and train staff; and participate in staff meetings and training.
May be required to become a certified instructor in areas such as CPR, First Aid, or PMT.
Maintain a thorough working knowledge of Agency policies and procedures and perform other duties assigned by the Program Coordinator or upper management.