Residential Manager FY 26-27 #22

Alternative Services Connecticut, Inc•Colchester, CT

2d•$50,000 - $52,000

About The Position

The Residential Manager manages all program services and operations for a residential program, including personnel, policy and procedure, program development, fiscal management, and consumer services. The role supervises residential personnel and oversees program implementation, consumer services, finances, documentation, staffing, training, safety, maintenance, and compliance with Agency policies, DDS regulations, contracts, and applicable state and federal laws. The manager serves on the interdisciplinary team, works with the Program Coordinator and clinical personnel, and advocates for consumers’ habilitative needs, rights, respect, and dignity. The schedule is generally Friday and Monday through Thursday, 7 a.m. to 3 p.m., with Saturday and Sunday off; the schedule may depend on the needs of the individuals and program. The manager may need to cover vacant shifts, share biweekly on-call coverage with the Assistant Residential Manager, and travel using an Agency or personal vehicle.

Requirements

Bachelor’s degree and two years of management experience, plus at least two years of direct-care experience in developmental disabilities or dual diagnosis; education may be substituted with experience on a year-for-year basis.
Administrative knowledge and skills in fiscal, personnel, managerial, and operational processes required to supervise specialized residential care facilities.
Demonstrated effective leadership and excellent role modeling.
Valid driver’s license and ability to be insured by the Agency’s insurance company throughout employment.
Ability to travel during the workday using an Agency vehicle or personal vehicle.
Exemplary interpersonal skills for working with varied internal and external personnel.
Ability to obtain and maintain CPR, First Aid, PMT, and DDS State Medication Administration certifications.
Ability to lift up to 75 pounds, transfer individuals, and physically intervene with individuals as required.

Responsibilities

Manage residential program services and operations, including personnel, policy and procedure, program development, fiscal management, and consumer services.
Supervise residential personnel in accordance with Agency policy, union contract, DDS regulations, procedures, and applicable laws; conduct performance appraisals and issue disciplinary actions or commendations as needed.
Hire staff in cooperation with the supervisor and Human Resources Administrator; conduct interviews, make recommendations, maintain personnel information, and prepare biweekly payroll.
Work with the supervisor and Behaviorist to ensure appropriate staffing, staff notification and attendance at training, and completion of corrective actions.
Cover vacant shifts when coverage cannot be found and share biweekly on-call coverage with the Assistant Residential Manager.
Manage house and consumer finances in accordance with Agency policies and DDS regulations.
Ensure timely and accurate documentation of emergency procedures, preventive maintenance, and vehicle maintenance and mileage; submit required information monthly to the Program Coordinator.
Chair monthly staff meetings, ensure minutes are recorded, and submit them for review by the Program Coordinator.
Coordinate with the supervisor and support team to complete the home’s Plan of Correction on time.
Work with the Program Coordinator and clinical team to prepare the home for licensing and QSR inspections and ensure documentation is completed accurately and on time.
Promote positive relationships between staff, outside agencies, and internal personnel.
Maintain a habilitative environment that demonstrates active treatment and respect and dignity for consumers.
Report incidents in accordance with policy and regulations, ensure incident reports are properly completed, and ensure follow-up occurs.
Oversee program implementation through direct observation and participate as an interdisciplinary team member, attending meetings.
Ensure necessary reports and assessments for the IP and team reviews are present or completed accurately and on time.
Coordinate consumer-specific training with clinical personnel, ensure staff attendance, and complete corrective actions as needed.
Work cooperatively with clinical personnel to meet individuals’ habilitative needs.
Audit consumer program, case, and medical books regularly; review and approve staff duties and consumer paperwork promptly and accurately.
Participate in developing and carrying out plans to meet consumer and home needs; advocate for consumers and serve as an appropriate role model.
Distribute medications according to consumer schedules, DDS medication certification guidelines, and Agency policies.
Assist with supervising and safely transporting consumers to community activities, day programs, social events, and appointments.
Know and follow emergency procedures, including procedures for fires, hurricanes, power outages, accidents, and other serious incidents.
Maintain the safety, appearance, and cleanliness of the home; conduct sanitation and safety inspections and make minor repairs or alert the supervisor to major problems.
Maintain a professional attitude with coworkers, management, and outside agencies.
Know individuals’ locations at all times and follow Agency policies concerning medication administration, key control, individual plans, evacuation, emergencies, licensing regulations, and DDS contracts.
Alert appropriate personnel to problems or unusual occurrences and complete incident and workers’ compensation reports accurately and promptly.
Implement and comply with Agency, Connecticut DDS, state agency, and federal policies, procedures, and legal and program commitments; monitor staff and program compliance and ensure consumer programs are followed.
Help guardians, parents, and others understand and implement normalization and person-centered-planning principles in their interactions with consumers.
Immediately report and respond to violations of individuals’ rights; conduct investigations when directed by the Executive Director or designee.
Attend professional development opportunities, provide staff training as required, orient and train staff, and participate in meetings and training. May be required to become a certified instructor in areas such as CPR, First Aid, or PMT.
Maintain thorough working knowledge of Agency policies and procedures and perform other duties assigned by the Program Coordinator or upper management.