Seasonal Team Member - Regal El Dorado Hills

Regal • El Dorado Hills, CA

12h

About The Position

Seasonal Team Members help ensure guests receive exceptional service. Depending on theatre needs and employee availability, team members may work in the Box Office, Concession Stand, or as an Usher. Duties include attendance, responding to emergencies when called upon, general cleaning, and following the company dress code.

Box Office team members operate the point-of-sale system and handle cash, cards, checks, gift cards, and redeemed discounts accurately. They promote premium viewing experiences and the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions.

Concession team members operate the point-of-sale system, manage concession inventory and transactions, promote the Regal Crown Club, prepare and clean concession equipment, and make sales recommendations. They follow food-safety laws and rules concerning breaks and meal periods. Where applicable, alcohol-related duties require current certification and legal eligibility to sell or serve alcohol. Team members must read and understand training materials covering topics such as sexual harassment and discrimination.

Ushers tear and collect ticket stubs, direct patrons, inspect backpacks and packages when applicable, manage crowds, help guests find seats, and enforce the MPAA rating system. They inspect auditoriums for picture and sound quality, content theft, and safety; report problems and unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

The listed pay is $19.75 per hour. Team members receive free movie passes and discounted concessions at Regal locations. They may participate in the 401(k) plan with company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, assess alternatives, and draw evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
• If assigned alcohol sales or service, legal eligibility to perform those duties and completion of legally required state or local training, certification, and Regal Responsible Beverage Server training.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate point-of-sale systems and accurately handle transactions and cash drawers.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest questions and phone calls in keeping with the guest service philosophy.
• Manage concession stock, operate and clean concession equipment, and follow applicable food-safety requirements.
• Maintain required alcohol certification and training when applicable; sell or serve alcohol only when legally eligible.
• Tear and collect ticket stubs, direct patrons, manage crowd control, and assist guests with seating.
• Inspect backpacks and packages when applicable and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and a safe environment; report problems and unusual situations to management.
• Perform in-auditorium auxiliary concession sales when directed.
• Clean auditoriums, restrooms, the lobby, hallways, and other areas outside auditoriums; monitor vending equipment.
• Assist with opening and closing duties as assigned.
• Read and understand required training materials, including topics such as sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed