GC Retail Seasonal Support Store 427
About The Position
Guitar Center’s Seasonal Support serves as the face of the store, welcoming customers, learning what they need, recommending appropriate products, and helping close sales. The role supports Guitar Center’s mission to nurture lifelong musicians and make the joy of creating music accessible to musicians and non-musicians alike. Successful employees provide attentive customer service, take initiative, communicate respectfully with diverse stakeholders, and develop product and sales knowledge through Guitar Center’s certification program. The position also supports sales of services, guides customers through the sales process, completes onboarding and ongoing education, helps keep the store ready for business, replenishes displays, monitors inventory, and builds customer relationships to support future service needs. Additional duties may be assigned.
Requirements
- Willingness to work nights, weekends, and holidays.
- Strong orientation toward providing excellent customer service.
- High attention to detail.
- Ability to communicate clearly, positively, and courteously in written and verbal interactions with diverse internal and external stakeholders.
- Ability to take initiative, learn quickly, and follow through on work activities.
- Ability to work through Guitar Center’s certification program to gain a base understanding of products and sales techniques.
Nice To Haves
- Intermediate knowledge of musical instruments sold at Guitar Center, such as guitars, drums, and technology products.
Responsibilities
- Reach sales targets on services.
- Demonstrate product and service knowledge to customers.
- Assist customers and guide them through the sales process.
- Continue learning through onboarding, certification, and continuing education.
- Assist with tasks that ensure the store is ready to conduct business and serve customers.
- Monitor inventory levels and replenish displays as needed.
- Build customer relationships to fulfill future service needs.
- Handle customer service issues when needed.
- Perform additional duties as assigned.
Benefits
- Gig leave for employee-musicians to take time off to tour and return to their job.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Mental health support.
- Paid sick, holiday, and vacation time.
- Employee discount program.
- Tuition reimbursement options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
