GC Retail Seasonal Support Store 338

Guitar Center • Kentwood, MI

9h • Onsite

About The Position

Guitar Center’s Seasonal Support serves as a customer-facing representative in the store, greeting customers, identifying their needs, recommending suitable products, and helping close sales. The role supports Guitar Center’s mission to nurture musicians and help people experience the joy of creating music while contributing to an inclusive, customer-first environment.

Successful associates demonstrate customer focus, initiative, interpersonal communication, and a willingness to learn selling techniques through Guitar Center’s certification program. They help customers through the sales process, work toward service sales targets, maintain store readiness and displays, monitor inventory, and build customer relationships to support future service needs. Other duties may be assigned.

Requirements

• Willingness to work nights, weekends, and holidays.
• Strong orientation toward providing excellent customer service.
• High attention to detail.

Nice To Haves

• Intermediate knowledge of musical instruments sold at Guitar Center, including guitars, drums, and technology.

Responsibilities

• Reach sales targets on services.
• Demonstrate product and service knowledge to customers.
• Assist customers and guide them through the sales process.
• Participate in onboarding, certification, and continuing education.
• Assist with tasks to ensure the store is ready to conduct business and serve customers.
• Monitor inventory levels and replenish displays as needed.
• Build relationships with customers to fulfill future service needs.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for musician employees to take time off to perform and return to their job after a tour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed