GC Retail Seasonal Support Store 492
About The Position
Guitar Center’s Seasonal Support serves as the face of the store, greeting customers, identifying their needs, recommending appropriate products, and working to close sales. The role supports Guitar Center’s mission to nurture lifelong musicians and help people experience the joy of creating music, while contributing to an inclusive, customer-focused store environment. Successful employees provide attentive customer service, take initiative to resolve issues and pursue store needs, communicate respectfully with diverse customers and colleagues, and build product and sales knowledge through Guitar Center’s certification program. Seasonal Support employees help achieve service sales targets, guide customers through the sales process, assist with store readiness and inventory, and build customer relationships to support future service needs.
Requirements
- Willingness to work nights, weekends, and holidays.
- Strong orientation toward providing excellent customer service.
- High attention to detail.
- Ability to communicate clearly, concisely, positively, and courteously with diverse individuals and stakeholders.
- Ability to take initiative, learn quickly, and follow through on work activities.
- Ability to work through Guitar Center’s certification program to build a foundation in products and sales techniques.
Nice To Haves
- Intermediate knowledge of musical instruments sold at Guitar Center, such as guitars, drums, and technology products.
Responsibilities
- Reach sales targets on services.
- Demonstrate product and service knowledge to customers.
- Assist customers and guide them through the sales process.
- Continue learning through onboarding, certification, and continuing education.
- Assist with tasks that ensure the store is ready to conduct business and serve customers.
- Monitor inventory levels and replenish displays as needed.
- Build relationships with customers to fulfill future service needs.
- Perform additional duties as assigned.
- Greet customers, qualify their needs, match needs to appropriate products, and work to close sales.
- Step in to handle customer service issues.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Company 401(k) match
- Mental health support
- Paid sick time
- Paid holidays
- Paid vacation time
- Employee discount program
- Tuition reimbursement options
- Gig leave for employee-musicians
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
