GC Retail Seasonal Support Store 737

Guitar Center • Charlotte, NC

7h • Onsite

About The Position

The Seasonal Support associate serves as the face of Guitar Center in the store. The role focuses on greeting customers, identifying their needs, recommending suitable products, and supporting sales through effective product knowledge and customer service. Associates help create an inclusive customer-first environment aligned with Guitar Center’s mission to nurture lifelong musicians and make the joy of creating music accessible to musicians and non-musicians alike.

Successful associates provide attentive, approachable, and knowledgeable service; take initiative to address opportunities and issues; communicate clearly and courteously with diverse customers and colleagues; and build selling skills through Guitar Center’s certification program. The role also supports daily store readiness, inventory replenishment, and customer relationships that may lead to future service needs.

Requirements

• Willingness to work nights, weekends, and holidays.
• Strong orientation toward providing excellent customer service.
• High attention to detail.

Nice To Haves

• Intermediate knowledge of musical instruments sold at Guitar Center, including guitars, drums, and technology products.

Responsibilities

• Reach sales targets on services.
• Demonstrate product and service knowledge to customers.
• Assist customers and guide them through the sales process.
• Continue learning through onboarding, certification, and continuing education.
• Assist with tasks required to ensure the store is ready to conduct business and serve customers.
• Monitor inventory levels and replenish displays as needed.
• Build relationships with customers to fulfill future service needs.
• Take on additional duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for musician employees to take time off to perform on tour and return to their job.

What This Job Offers

• Education Level: No Education Listed