Seasonal Support Leader(KEY)

Five Below•Dickson City, PA

10d•Onsite

About The Position

The Seasonal Support Leader helps oversee store associates and daily store operations while ensuring customers receive excellent, fast, and friendly service. The role supports merchandising, stock receiving and organization, sales growth, expense control, associate onboarding and training, and store maintenance. When needed, the leader acts as Manager on Duty and may manage opening or closing procedures, including securing cash, locking doors, and setting alarms. This hourly position starts at $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers by telephone and face-to-face, and with managers and coworkers.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide a strong customer experience through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.