Seasonal Support Lead Part Time

Five Below•Austin, TX

12d

About The Position

The Seasonal Support Lead helps oversee store associates and daily operations while promoting excellent customer service, supporting merchandise handling and merchandising, and helping drive sales and control expenses. The role may act as Manager on Duty and may manage store opening or closing procedures. It also supports associate onboarding and training and performs store maintenance. This is a part-time, seasonal, hourly position starting at $13.00 per hour.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure effective performance and customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by improving merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.