Seasonal Support Lead Part Time

Five Below•Bee Cave, TX

12d

About The Position

The Seasonal Support Lead supports store operations and customer service at Five Below. The role helps oversee associates, trains crew members to deliver the B.E.S.T. customer service experience, assists with merchandise receiving and stocking, and may act as Manager on Duty. It also supports store opening and closing, associate onboarding and training, sales growth, expense control, merchandising, World Recovery, and general store maintenance. The position is part-time and seasonal, with a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts and travel as required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively while providing excellent customer service.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operation.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.