Seasonal Support Lead Part Time

Five Below • Northville, MI

11d • Onsite

About The Position

The Seasonal Support Lead supports store operations by helping lead associates, delivering excellent customer service, maintaining merchandising and stock processes, and driving sales. The role may serve as Manager on Duty and may manage store opening or closing procedures. It is a part-time seasonal position. The posted starting pay is $14.23 per hour.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to perform the listed physical functions, including frequent movement of merchandise weighing up to 25 pounds, ladder use, bending, kneeling, twisting, stooping, and movement around the sales floor and stockroom.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members to deliver the B.E.S.T. customer service experience and a fast, friendly checkout.
• Help oversee store associates’ daily activities and ensure effective performance and excellent customer service.
• Assist with receiving, unpacking, organizing, and stocking new merchandise.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking improvements to merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including garbage removal, sweeping, bathroom cleaning, and stockroom upkeep.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED