Seasonal Support Lead Part Time

Five Below • Florissant, MO

11d

About The Position

The Seasonal Support Lead helps oversee daily store operations and associates, supports excellent customer service, and assists with merchandising, stock handling, training, and store maintenance. When needed, the lead acts as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues. The role may also involve opening or closing the store, including securing cash, locking doors, and setting alarms. This is a part-time seasonal position paid hourly, starting at $15.50.

Requirements

• High school graduate or equivalent.
• Minimum of 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Frequently operate a cash register, computer, handheld device, phone, walkie, and mobile devices.
• Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers by phone and face-to-face.
• Frequently move across the sales floor and to and from the stock room to assist customers and retrieve or put away merchandise.
• Remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, engaging service.
• Train crew members on the B.E.S.T. customer service experience and support fast, friendly checkout.
• Help oversee associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, and setting alarms.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The job posting directs candidates to Five Below’s benefits site to explore health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED