Seasonal Suite Servicing Representative

USTA National Tennis Center•Queens, NY

1d•Onsite

About The Position

The Seasonal Suite Servicing Representative plays a crucial part in creating the US Open team. Suite Servicing Representatives are responsible for establishing a good rapport with VIP clients/guests within the Hospitality and Premium Services Department. The Representatives team must be resourceful, quick and ready to handle any and all ad hoc requests associated with live entertainment events. As a representative of the hospitality department, an ideal candidate is highly organized, detailed oriented, and calm under high stress/pressure situations while providing best-in-class service to all premium suite clients. Representatives will work closely with other departments including, but not limited to: Merchandise, Ticketing, Facilities, Partnership Marketing and Building Services. Assist with the on-site execution of Premier Suites at the US Open, ensuring a seamless and elevated guest experience: Coordinate the pickup and distribution of client gifting across designated spaces throughout the NTC grounds. Manage all pickup and drop-off logistics at the NTC loading dock. Partner with the Premier Suite team to track and maintain storage room inventory. Serve as a liaison between the Premier Suite team and cross-functional departments across the grounds, as directed. Track and manage client deliverables on a session-by-session basis. Greet and escort clients upon arrival, ensuring a smooth and welcoming experience throughout the grounds. Act as a concierge and extension of the suite servicing program, anticipating needs and delivering thoughtful, high-touch support.

Requirements

Previous similar experience in entertainment/sports/events is preferred
Customer service experience preferred
Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently
Excellent organizational and time management skills, including strong attention to detail
Exceptional written and verbal communication skills
Ability to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solve
Capable of lifting and carrying boxes up to 30 pounds
Ability to handle sensitive matters with discretion

Responsibilities

Serve as pre tournament logistics point for all Hospitality Premier ticket packages, including but not limited to: Premier Club Packages, Private Events, Internal USTA Events
Develop and maintain positive hospitality client and vendor relationships
Serve as the liaison between facilities and security teams within the NTC
Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
Coordinate the planning and service of OL private space clients and internal USTA events.
Support the merchandise operation and fulfillment of private space clients
Assist with the aggregation, shipping, tracking and delivery of all Hospitality premium package parking assets
Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.)
Assist with distribution of Event Planning Guides
Generate Daily Private Event Sheets (to include: layout, gifting, upgrades, etc.)
Site visits and walkthroughs with private event groups
Other projects and duties as assigned by Senior Coordinator, Manager, and Hospitality Consultant
Coordinate the pickup and distribution of client gifting across designated spaces throughout the NTC grounds
Manage all pickup and drop-off logistics at the NTC loading dock
Partner with the Premier Suite team to track and maintain storage room inventory
Serve as a liaison between the Premier Suite team and cross-functional departments across the grounds, as directed
Track and manage client deliverables on a session-by-session basis
Greet and escort clients upon arrival, ensuring a smooth and welcoming experience throughout the grounds
Act as a concierge and extension of the suite servicing program, anticipating needs and delivering thoughtful, high-touch support