About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends, while delivering an exceptional customer experience. The associate executes initiatives and tasks assigned by the leadership team and contributes positively to the store team. The role supports customer service, sales, visual presentation, store organization, cleanliness, safety, loss prevention, and operational goals. Associates also support digital sales strategies, including ship-from-store and BOPIS, and maintain the PacSun brand image and company standards.

Requirements

  • Passion for products, brands, fashion, and trends.
  • Effective written, verbal, and presentation skills.
  • Strong communication skills.
  • Excellent time-management skills.
  • Proficiency in math and strong computer skills.
  • Ability to work 20–40 hours per week.
  • Flexibility to work weekends, nights, and peak holiday periods.
  • Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
  • Frequently sit or stand for long periods and climb ladders as needed.
  • Ability to talk and hear regularly; sit, stand, walk, handle or feel objects, reach, twist, or squat frequently; and maneuver around sales-floor, stockroom, and office areas.
  • Required vision abilities include close and distance vision, depth perception, and adjusting focus.
  • Ability to work in an open environment with fluctuating temperatures and standard lighting.

Responsibilities

  • Deliver an engaging, positive, and authentic customer experience.
  • Focus on full-price selling while maintaining awareness of product value and promotions.
  • Handle customer situations according to company policies and procedures, attempt to resolve issues, and involve leadership in escalated matters.
  • Complete assigned tasks in a timely and efficient manner.
  • Execute visual directives and maintain company visual standards.
  • Support organization, cleanliness, and a safe working and shopping environment.
  • Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, and the Safety Program.
  • Follow Loss Prevention policies and report violations to leadership or the Silent Witness Hotline.
  • Share customer feedback with the leadership team to improve the customer experience.
  • Participate in company and store contests and events.
  • Stay current on financial goals and priorities and support the leadership team in achieving sales and operational goals.
  • Support and execute digital sales strategies, including ship-from-store and BOPIS.
  • Represent the PacSun brand and contribute to a positive working environment through core-value behaviors.
  • Maintain the company's fashion image by following Employee Appearance Guidelines.
  • Learn about products, brands, fashion, and trends, and strive to improve individual performance as a productive team member.

Benefits

  • $1,000 referral incentive program
  • Associate discount of 30–50% off merchandise online and in stores
  • Immediate 100% vested 401(k) contributions and employer match
  • Calm Premium access for all employees
  • Employee perks throughout the year
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