Seasonal Sales Associate - Hillsdale

POP MART • San Mateo, CA

5d • Onsite

About The Position

POP MART is seeking a customer-focused Seasonal Sales Associate to support its retail store during the holiday shopping period. The role serves as a brand ambassador, creating memorable shopping experiences and sharing product knowledge and enthusiasm for POP MART characters and collectible art toys. Associates work with the retail team to support daily store operations, maintain an engaging shopping environment, and deliver service during a busy season.

This is a temporary seasonal position intended to support increased business needs during the holiday shopping period. Employment is expected to conclude at the end of the designated seasonal period, though business needs may result in an earlier or later end date. Continued employment may be considered based on business needs, individual performance, and available positions, but is not guaranteed.

The position is based in San Mateo, California, and pays a fixed rate of $19.18 per hour. It is classified as non-exempt and eligible for overtime pay in accordance with applicable law.

Requirements

• Must be at least 18 years of age.
• Strong customer service skills and a genuine interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills, including the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high-energy retail environment.
• Strong teamwork, reliability, adaptability, and willingness to support changing business needs.
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
• Ability to perform essential job responsibilities with or without reasonable accommodation.

Nice To Haves

• Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
• High school diploma or equivalent.
• Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
• Familiarity with POP MART characters, products, and the collectible toy community.
• Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
• Bilingual or multilingual communication skills.

Responsibilities

• Greet shoppers, build genuine connections, and provide friendly, knowledgeable service.
• Share product knowledge, character stories, and enthusiasm for POP MART collectible art toys.
• Make personalized recommendations and help customers discover products they will enjoy.
• Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
• Process customer transactions accurately and efficiently using point-of-sale systems.
• Maintain a clean, organized, visually appealing store that reflects POP MART brand standards.
• Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
• Support inventory accuracy and follow merchandise-handling and loss-prevention procedures.
• Help manage customer traffic, lines, and product launches while maintaining a safe, welcoming shopping environment.
• Collaborate with store leadership and team members to meet daily operational needs, especially during peak holiday periods.

Benefits

• Competitive hourly compensation.
• Comprehensive onboarding and product training.
• Collaborative, inclusive, and creative team environment.
• Hands-on experience with a fast-growing pop culture and collectible brand.
• Opportunities to develop customer service, sales, and retail operations skills.
• Potential consideration for permanent employment based on performance, business needs, and position availability; not guaranteed.
• Any applicable benefits and paid leave as required by law or Company policy.
• Eligible for overtime pay in accordance with applicable federal, state, and local laws.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed