Seasonal Sales Associate-International Drive

Cole Haan•Orlando, FL

16h

About The Position

At Cole Haan, the Seasonal Sales Associate serves as a Stylist, trusted advisor, fit expert, and brand ambassador. The role brings the “#RUOBSESSED?” Selling Program to life through curiosity, product education, meaningful customer connections, and personalized recommendations. The associate helps customers find products for their lifestyle and everyday needs and creates inspiring “Step Into Style” shopping experiences that build confidence, foster loyalty, and support store sales and goals. The position combines selling and styling with customer relationship building, store operations, visual merchandising, shipment processing, replenishment, omnichannel order processing, and housekeeping. Associates are expected to uphold Cole Haan’s standards and values, follow operational and safety procedures, and contribute positively to an inclusive, collaborative team.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible schedule that may include nights, weekends, and holidays based on business needs.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in spoken and written English.
Able to operate POS systems and demonstrate professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of the upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals, driving revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and deliver personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the Cole Haan brand and meet its standards for appearance, professionalism, and customer engagement.
Provide personalized styling recommendations across product categories and create head-to-toe solutions that reflect customers’ lifestyles and individual styles.
Address customer concerns and objections thoughtfully and recommend solutions suited to their preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Deliver customer-first experiences with integrity and collaboration, using fit expertise, product knowledge, and styling acumen.
Build lasting customer relationships that encourage loyalty, repeat business, and brand advocacy through authentic engagement and follow-up.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.