Seasonal Sales Associate - Pocono Premium Outlets

PACSUN•Pocono Township, PA

About The Position

The Sales Associate generates sales by demonstrating enthusiasm for products, brands, fashion, and trends, while providing customers with an exceptional experience. The role also executes initiatives and tasks assigned by the leadership team and contributes positively to the store team. Associates provide engaging, positive, and authentic customer service; focus on full-price selling while staying aware of product value and promotions; resolve customer situations according to policy and partner with leadership on escalated matters. They complete tasks efficiently, follow visual directives, maintain an organized, clean, and safe store, comply with company and loss-prevention policies, and share customer feedback with leadership. The role supports sales and operational goals, digital sales strategies such as ship-from-store and BOPIS, and store contests and events. Associates represent the PacSun brand, contribute to a positive working environment, follow employee appearance guidelines, learn about products and trends, and work to improve individual performance.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to walk and maneuver around the sales floor, stockroom, and office areas, and to use hands for handling, reaching, twisting, or squatting.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while remaining aware of product value and promotions.
Handle customer situations in accordance with policies and procedures, attempting to resolve issues and involving leadership in escalated matters.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization, cleanliness, and a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, and the Safety Program.
Comply with loss-prevention policies and report violations to leadership or through the Silent Witness Hotline.
Share customer feedback with leadership to help improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand and contribute to a positive working environment by demonstrating company core values.
Follow Employee Appearance Guidelines and develop knowledge of products, brands, fashion, and trends.
Work to improve individual performance as a productive team member.