About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends, while providing an exceptional customer experience. The associate completes initiatives and tasks assigned by the leadership team and contributes positively to the store team. This is a part-time position requiring availability for 20–40 hours per week and flexibility to work weekends, nights, and peak holiday periods. Duties and responsibilities may change, and reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

  • Passion for products, brands, fashion, and trends.
  • Effective written, verbal, and presentation skills.
  • Strong communication skills.
  • Strong time-management skills.
  • Proficiency in math and strong computer skills.
  • Ability to work 20–40 hours per week with schedule flexibility, including weekends, nights, and peak holiday periods.
  • Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
  • Frequently sit or stand for long periods and climb ladders as needed.
  • Ability to talk or hear regularly; sit, stand, walk, use hands to handle or feel objects, reach, twist, and squat as needed.
  • Ability to maneuver around sales-floor, stockroom, and office areas.
  • Vision abilities including close and distance vision, depth perception, and ability to adjust focus.
  • Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

  • High school diploma or equivalent preferred.

Responsibilities

  • Deliver an engaging, positive, and authentic customer experience.
  • Focus on full-price selling while maintaining awareness of product value and promotions.
  • Handle customer situations according to company policy, attempt to resolve issues, and involve leadership with escalated matters.
  • Complete assigned tasks in a timely and efficient manner.
  • Execute visual directives and maintain company visual standards.
  • Maintain organization and cleanliness to support a safe working and shopping environment.
  • Follow company policies, the Code of Business Conduct, Employee Policy Guide, and Safety Program.
  • Comply with Loss Prevention policies and report violations to leadership or the Silent Witness Hotline.
  • Share customer feedback with leadership to help improve the customer experience.
  • Participate in company and store contests and events.
  • Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
  • Execute digital sales strategies, including ship from store and BOPIS.
  • Represent the PacSun brand through enthusiasm for products, brands, fashion, and trends.
  • Contribute to a positive working environment by demonstrating core value behaviors.
  • Adhere to Employee Appearance Guidelines and maintain the company’s fashion image.
  • Learn about products, brands, fashion, and trends, and work to improve individual performance as a productive team member.
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