Sales Associate Seasonal North Premium Outlets

EssilorLuxottica • Oakley, CA

7d

About The Position

The posting is titled Sales Associate Seasonal North Premium Outlets, but the job description itself describes a Licensed Optician role. The Licensed Optician delivers the brand value proposition and helps establish For Eyes as a destination for vision needs in the community. The role provides customer service and high-quality eyewear, including fitting glasses, placing prescriptions in lenses, and ensuring eyewear meets customer requirements.

The position involves understanding customer needs, recommending frames and lenses, explaining product features and benefits, resolving customer issues, and supporting coworkers with complex product or prescription needs. It also includes store upkeep, asset protection, safe work practices, adherence to company policies, and achievement of brand performance goals. The role requires standing while selling for 80%–100% of the time. Additional duties may be assigned as needed.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Ability to multitask, prioritize, and manage time amid competing priorities.
• Ability to stand while selling for 80%–100% of the time.

Responsibilities

• Greet customers warmly, explain what to expect, and provide prompt service.
• Custom-fit glasses, precisely place prescriptions in lenses, take and record measurements, and adjust or fit eyewear to meet customer requirements and standards.
• Provide optical expertise and assist coworkers with complex product needs and prescriptions.
• Explore customer needs and priorities, review prescriptions, identify special needs, and use follow-up questions and verbal and non-verbal cues.
• Describe lens and frame features and benefits using appropriate tools, reinforce customers’ final selections, and support customers at pickup through presentation and education.
• Attract new customers, commit to delivery dates and times, seek feedback and referrals, and work toward brand KPIs and competencies.
• Resolve customer issues promptly, develop lasting solutions, and partner with management when necessary.
• Use store tools and technology accurately, including an associate tablet, and follow Brand Store Commitments.
• Keep the store clean, attractive, and organized; protect company assets; and inform management of safety opportunities while practicing safe work habits.
• Follow company policies and procedures, including those related to discounting, promotions, inventory management, and dress code.
• Perform additional duties as needed, such as customer calls and dispensing eyewear.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may also be offered.

What This Job Offers

• Education Level: High school or GED