Seasonal Runner
About The Position
The Seasonal Runner works in theater operations and reports to the General Manager. The role delivers food, concessions, and bar items to guests while following In Seat Dining procedures and providing Cinépolis-style service. The runner coordinates with the expediter to ensure orders are accurate, complete, high-quality, and delivered promptly; helps guests navigate the menu and promotions; and responds to guest complaints and requests. The position also includes cleaning auditoriums, assisting other team members with ticket scanning, restroom checks, and transactions, reporting projection issues to management, completing opening, mid-shift, and closing procedures, and participating in trainings and meetings. This role is performed in a theater environment with typical cinema noise, dust, and activity. It requires walking, bending, and standing for periods of time, frequent hand use and reaching, occasional lifting or moving of up to 10 pounds, and occasional assisted lifting of 25 to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- Must be 18 years or older, subject to state guidelines.
- ServSafe, Food Handling, and Alcohol training certifications are required.
- Strong interpersonal skills for interacting with employees, guests, and management.
- Effective communication skills and the ability to handle difficult or stressful situations positively.
- Strong attention to detail and the ability to prioritize in a fast-paced, changing environment.
- Demonstrated integrity and dependability.
- Availability to work nights, holidays, and weekends.
- Ability to walk, bend, and stand for periods of time; frequently use hands and reach; occasionally lift or move up to 10 pounds; and occasionally perform assisted lifting of 25 to 50 pounds.
Nice To Haves
- At least one year of food running or bussing experience is preferred.
Responsibilities
- Deliver concessions, kitchen, and bar items to guests, including utensils, sauces, and napkins, following In Seat Dining procedures.
- Coordinate with the expediter to ensure food orders are delivered together, in good condition, and on time.
- Double-check orders for accuracy and completeness and communicate any issues to the kitchen, expediter, or supervisors.
- Guide guests through the menu and recommend promotions, add-ons, and other offerings when appropriate.
- Clean auditoriums by removing dishes and trash and turning found items over to managers.
- Assist team members as needed, including scanning tickets, cleaning, conducting restroom checks, and ringing up guests at concessions or the box office.
- Address guest complaints and requests or direct guests to an appropriate resource when unable to assist.
- Notify management of movie projection issues.
- Complete opening, mid-shift, and closing procedures and other assigned duties.
- Acknowledge guests according to Cinépolis standards.
- Attend and participate in trainings and meetings.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching work-anniversary milestones.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
