Seasonal Retail Staff Member

Tree House Brewing Company • Charlton, MA

12d • Onsite

About The Position

The Seasonal Retail Staff Member works with the Taproom General Manager, Hospitality Manager, Assistant Hospitality Managers, and the broader team to provide a high-quality guest experience during the 2026 holiday season. The role is based in Charlton, Massachusetts, ends January 1, 2027, and requires consistent weekend availability. The starting base rate is $20 per hour, untipped. The position is eligible for the company bonus program and a perks package.

The role involves guest service, retail sales and checkout, order fulfillment, can loading and restocking, merchandise organization, and facility cleaning. Seasonal employees must be actively on the schedule to use certain benefits, including the employee discount and draft and crew beverage benefit.

Tree House Brewing describes its culture as team-oriented and focused on purposeful, high-quality work, critical thinking, improvement, and delivering memorable hospitality. The company states that it is an equal opportunity workplace and welcomes applicants who meet the role’s minimum requirements, with or without reasonable accommodation.

Requirements

• Relevant experience in a fast-paced retail environment.
• A refined and educated beer palate.
• Impeccable communication and customer service skills.
• Self-motivation and the ability to work autonomously with a focused, hardworking attitude.
• Ability to learn quickly and work with minimal or no supervision.
• Ability to multitask and remain cool and professional in time-sensitive situations.
• Ability to troubleshoot issues and quickly adjust plans to coordinate corrective actions.
• Meticulous attention to detail when processing payments.
• Ability to push, pull, bend, and consistently lift up to 50 pounds, and to stand or walk for most of a shift.
• Flexible schedule and willingness to work nights and weekends as needed to ensure coverage and meet retail needs.
• Consistent weekend availability throughout the holiday season.

Responsibilities

• Deliver exceptional customer service in all interactions with guests.
• Handle can sales, checkout operations, and order fulfillment, including receiving and packing orders and delivering completed orders to guests.
• Load cans and restock the can table.
• Greet guests and answer questions about their visit.
• Perform cash register duties and process payments carefully.
• Organize merchandise and assist with inventory counts.
• Keep the facility clean, including collecting and washing glassware and removing and properly disposing of trash inside and outside the facility.
• Perform other retail-related tasks as needed.

Benefits

• Eligibility for participation in the company bonus program.
• $150 employee credit for beer, merchandise, or other products.
• 50% discount on most products for personal use.
• Free drafts for the employee and immediate family.
• 40 hours of sick time per year, accrued at one hour for every 30 hours worked.
• 401(k) with company match and immediate vesting.
• Employee Assistance Program (EAP).
• Birthday paid day off.
• Paid volunteer hours.
• Wellness reimbursement.
• Pet insurance available at a discounted group rate.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed