retail - seasonal team member

Michaels•Topeka, KS

3d•Onsite

About The Position

The Retail Team Member provides friendly customer service, helps customers find products and solutions, and delivers a fast, friendly checkout experience. The role supports store operations by unloading trucks, stocking merchandise, maintaining recovery and in-stock standards, and assisting with online order fulfillment. Team members also promote Rewards and Private Label Credit Card programs, educate customers about the Voice of Customer survey, and support shrink and safety programs. The position includes cross-training in Custom Framing sales and production. The work takes place in a public retail store, with some stock rooms potentially not climate controlled and occasional outdoor work retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. Michaels requires team members in this role to be at least 16 years old. Seasonal status is stated in the supplied job title.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements for the job.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Engage customers about the Rewards program and Private Label Credit Cards, and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised, in-stock store.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to maintain compliance with applicable laws and requirements.
Interact respectfully and positively with others, including in difficult situations, and model the organization’s vision and values.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.