Seasonal Retail Sales Associate, Columbia Center

Macy's•Kennewick, WA

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine goal-oriented selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, make personalized recommendations, connect them with appropriate products and services, and use product knowledge and a personal approach to build trust, achieve sales targets, and inspire loyalty. The role includes helping maintain a clean, organized, inviting, and shoppable sales floor, and is not limited to cashiering. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. They welcome customers and build relationships through friendly, personal conversations. During the day, they merchandise new receipts, process damages, testers, and selected merchandise for return to vendors, update signs and pricing, and support merchandise moves. They share loyalty program benefits, make sure customers have what they need, and end interactions with a sincere thank-you. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with adaptability to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create personalized, welcoming customer interactions and recommend products and services based on customer needs.
Work toward daily sales goals and store results through customer engagement and effective selling behaviors.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor clean, organized, inviting, and ready for customers.
Merchandise new receipts and process damages, testers, and selected merchandise to return to vendors.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits and ensure customers have what they need before concluding each interaction.
Support teammates through honesty, care, and collaboration, and learn from others to improve results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice