Seasonal Retail Sales Associate, Southern Park Mall

Macy's•Youngstown, OH

7h•$15 - $20

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services on the sales floor and in the fitting room. You use product knowledge and customer engagement to meet sales goals, build trust, and inspire loyalty. The role also involves keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they welcome customers and build personal relationships; maintain a shoppable space by merchandising merchandise, processing damages, testers, and vendor returns, updating signs and pricing, and supporting merchandise moves; and share loyalty program benefits while providing a thoughtful checkout experience. Colleagues support one another, collaborate to serve customers and communities, and continually learn and work toward individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations that build customer relationships.
Understand customer needs and offer personalized product and service recommendations.
Work toward daily sales goals and contribute to individual and store results through customer engagement and selling behaviors.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Keep the sales floor clean, organized, prepared, and shoppable.
Merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing.
Share the benefits of the Loyalty program and ensure customers have what they need.
Provide a sincere, personalized close to the customer interaction, including thanking customers and handling packages as appropriate.
Support teammates with honesty, care, and collaboration.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice