Seasonal Retail At Your Service Associate, Walnut Creek Broadway Plaza
About The Position
The At Your Service Center Colleague supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned activities while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Colleagues help keep the shopping space and pickup and return areas clean, organized, and inviting, and contribute to sales goals and store results through teamwork and genuine hospitality. The position involves welcoming and assisting customers, supporting total store fulfillment, using systems to complete transactions, and ensuring the collection area is organized for smooth customer pickups. Colleagues recover merchandise, complete orders promptly, share loyalty program benefits, and help acquire customers by opening credit accounts. Schedules include weekend shifts and may include nights, evenings, and holidays; hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and provide a friction-free pickup experience.
- Use the systems needed to complete transactions and process register transactions.
- Keep At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Welcome customers, engage them in friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
- Work collaboratively with colleagues to support customers and achieve individual and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
