Seasonal Retail At Your Service Associate, Walnut Creek Broadway Plaza
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Flexibility is required, including availability for nights, weekends, and holidays. You welcome and assist customers with genuine hospitality, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean and organized. You also help maintain a shoppable space, complete BOPS orders and curbside deliveries promptly, share loyalty program benefits, and contribute to sales goals and team results. The position requires regular attendance and punctuality, effective communication, sound real-time decisions, adaptability, and comfort using electronic devices. Physical tasks include talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role also requires close vision, color vision, depth perception, and focus adjustment, as well as frequent use of computers, handheld equipment, and cash registers. Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit review, and an Employee Assistance Program. The job is seasonal; the posting does not specify a particular weekly schedule or number of hours for this role.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move frequently, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and provide a personalized experience with genuine hospitality.
- Use required systems to complete transactions and keep the customer pickup collection area organized.
- Maintain clean, organized, and shoppable pickup and return areas; recover merchandise.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Competitive pay
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
