Seasonal Retail Commission Sales Associate - Fine Jewelry, Walnut Creek Broadway Plaza
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valuable shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them choose pieces suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Typical daily work includes preparing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining merchandise presentation and stock, updating signs and prices, replenishing items, promoting loyalty benefits, and closing interactions with attentive service. The posting states that schedules include weekend shifts and that availability may be needed on days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Provide product recommendations and assist with fittings and digital shopping tools.
- Use point-of-sale technology and digital tools effectively.
- Meet the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Responsibilities
- Provide welcoming, personalized customer service and build lasting customer relationships.
- Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and recommend appropriate products.
- Meet and surpass sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit-account programs and acquire new customers.
- Use clientele tools to promote offers, product launches, and client loyalty.
- Support inventory, fulfillment, merchandise processing, storage, organization, presentation, and replenishment.
- Maintain merchandise security, pricing and signage accuracy, and asset-protection compliance.
- Participate in sales events, special events, vendor training, and ongoing education.
- Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
- Help keep the sales floor clean, organized, and ready for customers.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
