Seasonal Live Services Agent
About The Position
Live Services is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home service industry. Being radically better requires new end-to-end solutions for both businesses and consumers. Live Services has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Live Services now is a once-in-a-lifetime career opportunity for anyone passionate about making a difference and making history in business and consumer technology. At Service Titan, we use the term "Customer Solutions" because we believe "support" and "service" are only a piece of what our customers really want: Solutions to their home service needs. Our Live Service team is looking to hire a Seasonal Live Service Agent I who pride themselves on providing world-class customer experiences. As a Seasonal Live Service Agent I, you love being the front-line contact and #1 problem solver for customers. Every time you hear a customer's needs, your first response is “how can I solve this?”, and you’re not afraid to think outside the box to find viable solutions. You are able to quarterback issues from first interaction through to completion with style and grace. You are the customer's friend, mentor, liaison, information provider, appointment booker, and overall right-hand for all their home needs.
Requirements
- Proven customer support, client service, or direct client-facing experience and skill.
- Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires.
- Strong contact handling skills across phone, and email is essential, including active listening, grammar, spelling, and typing speed.
- Familiarity with CRM systems and practices.
- Customer-oriented, with an ability to adapt and respond to different personalities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize and manage time effectively.
- Must have a general understanding of Internal Admin Portal
- Must have a strong working relationship with the Live Services team due to the collaborative nature of this role
Nice To Haves
- Bonus points if you have experience in the home services space.
Responsibilities
- Speak with customers over the phone, fully addressing their needs from start to finish. Maintain a consistently empathic and supportive tone in all interactions.
- Provide customers with information regarding available scheduling options, the scope of services offered, and the advantages and opportunities associated with membership.
- Find creative solutions for customer issues, utilizing a network of service partners.
- Guide customers through potential solutions to find the best match for them. Book services and ensure completion/satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators.
- Be a fierce advocate for our members, keeping their best interests at the forefront of every interaction.
- Train and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutions.
Benefits
- Work from home
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Other programs and events
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision for you and your dependents
- RSP match
- Employee assistance program
- Parental leave and support
- Up to $20k in adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
