Seasonal Holiday Team Lead - Holyoke Mall at Ingleside

Cherry Hill Programs Seasonal Jobs•Holyoke, MA
•Onsite

About The Position

Cherry Hill Programs is hiring a Seasonal Holiday Team Lead to help create excellent experiences on Santa photo sets at Holyoke Mall at Ingleside. The role supports the team, welcomes families, assists with photos, and keeps daily operations running smoothly. The Team Lead brings warmth, energy, and leadership to each shift while helping create a memorable holiday experience for guests. The position includes opening and closing duties, reinforcing operational policies, troubleshooting technical issues, assisting with training or recruiting as needed, taking photos, providing guest service, operating point-of-sale and photography equipment, and maintaining a safe and clean work environment. Photography experience is not required. The role is seasonal, with possible opportunities to return in future holiday seasons or explore growth opportunities in the souvenir photography division, where available.

Requirements

  • Have a positive attitude and strong work ethic.
  • Be a team player who can also work independently.
  • Have good interpersonal and communication skills.
  • Be flexible to work during peak retail hours, including evenings, weekends, and holidays.
  • Be able to process sales transactions and be comfortable handling cash.
  • Be at least 18 years of age.
  • Be able to lift and carry equipment weighing up to 50 pounds and stand for prolonged periods.

Nice To Haves

  • Previous retail, service industry, or cashier experience is preferred but not required.

Responsibilities

  • Perform opening and closing duties at the assigned venue.
  • Lead by example and reinforce policies and procedures established by the Operations Manager or Regional Manager.
  • Troubleshoot technical issues and escalate them to IT or local management when needed.
  • Assist with training and/or recruiting as needed.
  • Take photos and provide guests with memorable souvenirs.
  • Provide excellent guest service throughout the experience.
  • Participate as a team member to help photo operations run smoothly and effectively.
  • Engage in a friendly manner with guests, staff, and coworkers.
  • Operate the POS system and photography equipment.
  • Maintain a safe and clean working environment.
  • Complete other tasks as assigned.

Benefits

  • Flexible scheduling.
  • Same-day pay options for early access to paychecks.
  • Employee Referral Program.
  • One free Santa visit for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, a personalized digital message from Santa powered by Portable North Pole, and three free months of Pixie Post access.
  • Potential opportunities to return for future holiday seasons and explore growth in the souvenir photography division, where available.
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