Seasonal Holiday Retail Manager - Winter Wonderfest

Cherry Hill Programs•Chicago, IL

9h•Onsite

About The Position

The Seasonal Holiday Retail Manager oversees daily photo operations at Macy's Herald Square Santaland and implements strategies to drive profitability and efficiency. The manager leads, develops, and motivates the local team to achieve individual, professional, and company goals. The role involves coordinating staffing and operations, promoting sales and guest service, managing supplies and equipment, and partnering with venue and company leadership. The position operates in a fun, fast-paced environment and may require working outdoors in natural weather conditions and during peak retail hours, including evenings, weekends, and holidays.

Requirements

Positive attitude and strong work ethic.
Ability to work independently as part of a team and understand the importance of leadership.
Excellent time management and problem-solving skills, sound judgment, and ability to make independent decisions.
Ability to process sales transactions and handle cash.
Flexibility and willingness to work peak retail hours, including evenings, weekends, and holidays.
Comfort working outdoors in natural weather conditions.
Previous supervisory or management experience required.
Excellent interpersonal and communication skills.
Strong people-management skills and a passion for developing talent.
Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods.

Nice To Haves

Direct industry experience is highly desired.

Responsibilities

Promote a positive, collaborative environment and uphold company values and policies.
Manage schedules, assign duties, and optimize labor to ensure venues are staffed appropriately.
Determine staffing needs and assist with hiring, onboarding, and training.
Ensure daily operations are maintained as scheduled.
Build and reinforce a sales culture, ensure team knowledge and proper cash handling, and maximize sales to reach daily and monthly targets.
Coordinate field personnel and equipment and manage supplies inventory.
Coach and develop team members to drive revenue, reduce costs, and provide excellent guest service.
Analyze sales activity and reports to identify trends and opportunities, then implement plans to improve operations.
Communicate and partner with the District Manager and Regional Manager on alignment and strategy for designated venues.
Establish and maintain positive vendor relations with staff at all locations.
Partner with the host venue to support efficient operations focused on guest service and profitability.
Address and resolve customer concerns and service failures to support positive guest experiences.
Perform other duties as assigned.