Seasonal Hill Country Christmas-Attraction Attendant

Marriott•San Antonio, TX

13h•Onsite

About The Position

This role involves providing customer service for various exhibits and shows, operating attractions safely, selling tickets and merchandise using suggestive selling techniques, and managing a cash register and POS system. The attendant is responsible for handling cash banks and deposits according to established procedures and answering guest inquiries promptly and courteously via phone, in person, or electronically. The position also requires directing guests to the correct locations with clear instructions. Additionally, the role demands adherence to all company policies and procedures, reporting accidents and unsafe conditions, maintaining a professional appearance, protecting company assets, and fostering positive working relationships. The attendant will also identify opportunities for process improvements and perform other reasonable duties as requested. Marriott International is committed to being an equal opportunity employer and fostering an environment where diverse backgrounds are valued. JW Marriott, as part of Marriott International's luxury portfolio, emphasizes associate well-being and provides opportunities for training, development, and recognition within a luxury environment.

Requirements

Provide customer service
Operate attraction/event safely
Sell tickets and merchandise
Operate cash register and POS system
Handle cash bank and deposits
Answer guest inquiries
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions
Maintain professional appearance
Protect company assets
Develop and maintain positive working relationships
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

Nice To Haves

Suggestive selling methods
Maintaining displays
Providing accurate information
Suggestive selling manner
Identifying and recommending new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Responsibilities

Provide customer service in the areas of operations for various exhibits and shows.
Operate attraction/event by assisting guests to safely enjoy their experience.
Sell tickets to attraction/event by providing accurate information in a suggestive selling manner.
Sell retail merchandise utilizing suggestive selling methods and maintaining displays as needed.
Operate cash register and POS system to sell tickets or merchandise.
Responsible for cash bank and deposits following established cash control procedures.
Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner.
Direct guests to proper location with clear instructions.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Verify uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested.