Seasonal Fulfillment and Receiving Support Associate, Old Orchard

Macy's•Skokie, IL

8d•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, inventory accuracy, and a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; and monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time. You help keep the stockroom and sales floor running efficiently while greeting customers, resolving issues, and delivering orders with care. Your attention to detail, teamwork, and operational focus contribute to customer satisfaction and store performance. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, assisting customers, fulfilling orders, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues also share Loyalty program benefits, thank customers, complete orders, and organize the stockroom at the end of the day. The role emphasizes teamwork, hospitality, continuous improvement, and achieving sales goals. Seasonal colleagues are typically scheduled to work 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve orders from back-of-house storage and deliver orders curbside.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Support efficient store operations and maintain inventory accuracy.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share Loyalty program benefits and ensure customers have what they need.
Complete orders and organize the stockroom to prepare the team for the next day.
Work collaboratively with colleagues and contribute to sales goals and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice