Seasonal Fulfillment and Receiving Support Associate, South Bay Galleria
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Tasks include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts so Buy Online Pickup In-Store (BOPS) orders are completed on time; and keeping the stockroom and sales floor running efficiently. You also greet customers, resolve issues, and deliver orders with care. The role emphasizes teamwork, attention to detail, operational excellence, customer hospitality, sales goals, and creating positive customer experiences. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and preparing the store. They receive and tag merchandise and organize the stockroom. During the day, they assist customers, fulfill orders, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. At the end of the day, they organize the stockroom, complete orders, and help prepare the team for the next day. Seasonal colleagues are typically scheduled 10–20 hours per week, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain an organized stockroom.
- Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store (BOPS) orders, and monitor alerts to support on-time completion.
- Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty program benefits and help customers with their needs.
- Review goals and learn about products and promotions in preparation for the workday.
- Collaborate with colleagues to support store operations, customer satisfaction, and store results.
- Wrap up the day by organizing the stockroom, completing orders, and preparing the team for the next day.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
