Seasonal Fulfillment and Receiving Support Associate, Springfield - VA

Macy's•Springfield, VA

5d•Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps ensure a smooth customer experience. The role receives and organizes merchandise; picks, packs, and retrieves orders from back-of-house storage; and delivers orders curbside. The associate monitors alerts to complete Buy Online Pickup In-Store (BOPS) orders on time and helps keep the stockroom and sales floor operating efficiently. The position also includes customer interactions, such as greeting shoppers, resolving issues, and delivering curbside orders with care. Colleagues help prepare the store by receiving merchandise, tagging items, and organizing the stockroom. They support customers through helpful interactions and accurate order fulfillment, maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They also share Loyalty program benefits, complete orders, organize the stockroom, and help prepare the team for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, and retrieve orders from back-of-house storage and deliver orders curbside.
Monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time.
Greet customers, listen to their needs, resolve issues, and provide helpful service during store and curbside interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share Loyalty program benefits and help customers complete their purchases.
Complete orders and organize the stockroom to support the next day's operations.
Work collaboratively with colleagues to support store operations and achieve individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.