Seasonal Fulfillment and Receiving Support Associate, Firewheel Town Center

Macy's•Garland, TX

18h•Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts so Buy Online Pickup In-Store orders are ready on time; and keeping the stockroom and sales floor efficient. The associate also greets customers, resolves issues, and delivers orders with care. Daily work may include reviewing goals and promotions, preparing the store, tagging merchandise, organizing the stockroom, and helping customers through timely, accurate fulfillment and helpful interactions. Associates also recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, support merchandise moves, share loyalty program benefits, and complete end-of-day orders and stockroom organization. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change, with the ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve customer orders from back-of-house storage.
Monitor order alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
Deliver orders curbside and provide helpful customer service, including greeting shoppers and resolving issues.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits and help customers complete their shopping experience.
Complete orders and organize the stockroom at the end of the day to prepare for the next day.
Work collaboratively with colleagues to support store operations and customer satisfaction.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.