Seasonal Fulfillment and Receiving Support Associate, Lakewood Center

Macy's•Lakewood, CA

1d•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, inventory accuracy, and the customer experience. You receive, organize, tag, and restock merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; and monitor alerts to complete Buy Online Pickup In-Store orders on time. You also help maintain the stockroom and sales floor, assist customers, resolve issues, and contribute to sales goals and store performance. The role combines operational work with customer service. Daily activities may include reviewing goals and promotions, preparing the store, maintaining the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty program benefits, and organizing the stockroom at the end of the day. Seasonal colleagues are typically scheduled for 10–20 hours per week, with hours depending on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, organize, and restock merchandise and maintain inventory accuracy.
Pick, pack, and retrieve customer orders from back-of-house storage, and deliver orders curbside.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Maintain an organized stockroom and support efficient store operations.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits and help customers complete their shopping experience.
Work collaboratively with colleagues and contribute to sales goals and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.