Seasonal Fulfillment and Receiving Support Associate, Hawthorne Center

Macy's•Vernon Hills, IL

1d•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help deliver a smooth customer experience. You receive and organize merchandise, pick, pack, and retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor operating efficiently. The role also includes greeting customers, resolving issues, and providing helpful, careful service during curbside pickups and other customer interactions. You help prepare the store for the day, handle merchandise and stockroom tasks, and maintain a shoppable environment by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. You share Loyalty program benefits, ensure customers have what they need, and help organize the stockroom and complete orders at the end of the day. Colleagues are expected to collaborate, pursue sales goals, and contribute to customer satisfaction and store performance. Seasonal colleagues are typically scheduled to work 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain the stockroom.
Pick, pack, and retrieve orders from back-of-house storage, including BOPS orders, and deliver orders curbside.
Monitor alerts to help ensure BOPS orders are completed on time.
Greet customers, listen to their needs, resolve issues, and provide helpful service during store interactions and curbside pickups.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share Loyalty program benefits and help customers complete their shopping experience.
Complete orders and organize the stockroom to support the next day's operations.
Work collaboratively with colleagues and contribute to sales goals and store results.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.