Seasonal Event Technician, Audio Visual - Four Seasons Resort Orlando

Encore Global•Golden Oak, FL

24d•Onsite

About The Position

A Seasonal Event Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The position supports events at a hotel or convention center and includes customer service, basic troubleshooting, equipment coordination, accurate systems entry, and paperwork. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. This is a seasonal, full-time Audio-Visual Technician position with an anticipated end date of May 2027. It includes full-time benefits, overtime, and hands-on training to support career growth and advancement. Depending on business needs and individual performance, the employee may be eligible to reapply for future opportunities. Work is performed in a hotel or convention center, with moderate exposure to outdoor temperatures, dirt, sand, or dust, and conditions ranging from moderately quiet to noisy. The work involves high-end audiovisual equipment and electrical components, and exposure to heights via lifts and ladders. Team members may work at multiple hotel locations and must follow applicable appearance guidelines. Working times may be irregular and include on-call status, days, evenings, weekends, and holidays. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma required.
External applicants must meet or validate and complete all required training and certifications for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying for.
A valid driver’s license is required for team members who may operate company vehicles.
Must be able to lift 50 lbs.
Must be able to meet the physical demands described for the role, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed flawlessly.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to ensure their needs are met and equipment is set up and working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot and resolve basic equipment and software issues, handling challenges and changes in a timely and professional manner.
Follow company processes and procedures and complete systems entry and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue by using floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Meet the physical demands and appearance guidelines associated with the position.