Seasonal Digital Lead - Poughkeepsie Galleria

Pacsun Careers•Poughkeepsie, NY

22h•Onsite

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in delivering customer-focused, efficient digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. This is a hands-on position that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in response to holiday demand. The Seasonal Digital Lead guides, coaches, and motivates associates, sets clear priorities, and holds self and others accountable to digital fulfillment standards and procedures. The position monitors order queues and fulfillment progress, supports timely and accurate customer handoffs, resolves routine issues, and escalates risks or concerns to store leadership. The role also maintains organized, safe fulfillment and staging areas and communicates work status and follow-up needs across shifts.

Requirements

Strong organization and time management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, resolve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency and comfort using computers and digital fulfillment tools.
Knowledge of store product and a passion for brands, fashion, and the customer experience.
Availability to work 20–30 hours per week based on business needs.
Availability to work November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
Availability for a possible total of 1–3 overnight and/or early morning shifts during November 22–December 24.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment deliver an accurate, timely, and positive customer experience.
Own daily SFS execution during assigned shifts, actively picking, packing, and shipping orders to meet fulfillment expectations.
Prioritize and delegate fulfillment tasks according to order age, service deadlines, and incoming demand.
Hold self and assigned associates accountable for order accuracy, productivity, and timely completion of tasks.
Coach associates on fulfillment processes, technology, packaging standards, and performance.
Motivate associates through core value behaviors and recognition of strong fulfillment performance.
Give associates clear direction on fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and coordinate with store leadership to align coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns when appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.