Seasonal Digital Lead - Annapolis Mall

PACSUN•Towson, MD

10h•Onsite

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient, and productive digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up In Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. The lead motivates and guides associates through direction, coaching, and accountability for digital fulfillment standards and procedures. This is a hands-on position that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively during holiday demand. This is a seasonal, part-time position requiring availability for 20–30 hours per week based on business needs. The associate must be available November 22 through December 24, 2026, including weekends, nights, and peak holiday periods. The role may require a total of 1–3 overnight and/or early morning shifts during that period. Store leadership determines schedules based on fulfillment volume and coverage needs. The physical demands include frequently lifting or moving up to 20 pounds and occasionally up to 35 pounds; frequently sitting or standing for long periods and climbing ladders as needed; and regularly talking or hearing. The associate may also need to walk, handle objects, reach, twist, squat, and maneuver through sales floor, stockroom, and office areas. The work takes place in an open environment with fluctuating temperatures and standard lighting. Vision requirements include close and distance vision, depth perception, and ability to adjust focus.

Requirements

Strong organization and time management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, solve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency and comfort using computers and digital fulfillment tools.
Knowledge of store products and a passion for brands, fashion, and the customer experience.
Availability to work 20–30 hours per week based on business needs, November 22 through December 24, 2026, including weekends, nights, and peak holiday periods; the position may require 1–3 overnight and/or early morning shifts.
Ability to meet the physical demands of the role, including lifting, moving, sitting, standing, climbing ladders, and maneuvering through store areas.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment deliver an accurate, timely, and positive customer experience.
Own daily SFS execution during assigned shifts by picking, packing, and shipping orders to fulfillment expectations.
Prioritize and delegate fulfillment tasks based on order age, service deadlines, and incoming demand.
Hold self and assigned associates accountable for order accuracy, productivity, and timely task completion.
Coach associates and provide feedback on fulfillment processes, technology, packaging standards, and performance.
Motivate others by demonstrating core value behaviors and recognizing strong fulfillment performance.
Provide clear direction on digital fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and coordinate with store leadership to align coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready on time and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.