Seasonal Digital Lead - Eastview Mall

Pacsun Careers•Victor, NY

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. It is a hands-on position that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in response to holiday demand. The Seasonal Digital Lead guides and motivates associates, provides direction and coaching, and holds self and others accountable to fulfillment standards and procedures. The role monitors order progress, helps maintain accurate and timely customer experiences, resolves routine fulfillment issues, and escalates risks or concerns to store leadership as appropriate.

Requirements

Strong organization and time management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, solve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency and comfort using computers and digital fulfillment tools.
Knowledge of store product and a passion for brands, fashion, and the customer experience.
Availability to work 20–30 hours per week based on business needs.
Availability to work November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
Ability to work a total of 1–3 overnight and/or early morning shifts during November 22–December 24.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment deliver an accurate, timely, and positive customer experience.
Take ownership of daily SFS execution during assigned shifts by picking, packing, and shipping orders.
Prioritize and delegate fulfillment tasks based on order age, service deadlines, and incoming demand.
Hold self and assigned associates accountable for order accuracy, productivity, and timely completion of tasks.
Coach associates on fulfillment processes, technology, packaging standards, and performance.
Motivate associates by modeling core value behaviors and recognizing strong fulfillment performance.
Provide clear direction on fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and partner with store leadership to align coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.