Seasonal Digital Lead - Northwoods Mall

PACSUN•North Charleston, SC

3d•Onsite

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient, and productive digital fulfillment during the holiday season. The role is dedicated to Ship From Store (SFS), Buy Online Pick Up In Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. The lead motivates and guides associates, provides coaching and direction, and holds themselves and others accountable to digital fulfillment standards and procedures. This is a hands-on role that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in support of holiday demand. This is a seasonal, part-time position requiring availability for 20–30 hours per week based on business needs. The Seasonal Digital Lead must be available November 22 through December 24, 2026, including weekends, nights, and peak holiday periods. The role may require a total of 1–3 overnight and/or early morning shifts during that period. Store leadership determines schedules based on fulfillment volume and coverage needs. The role involves frequent lifting or moving of up to 20 pounds and occasional lifting or moving of up to 35 pounds. The associate frequently sits or stands for long periods and climbs ladders as needed. Duties also involve talking or hearing, sitting, standing, walking, handling objects, reaching, twisting, squatting, and moving around sales floor, stockroom, and office areas. The position requires close and distance vision, depth perception, and the ability to adjust focus. Work takes place in an open environment with fluctuating temperatures and standard lighting. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential job functions.

Requirements

Strong organization and time management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, solve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency.
Comfort using computers and digital fulfillment tools.
Knowledge of store product and a passion for brands, fashion, and the customer experience.
Availability to work 20–30 hours per week based on business needs.
Availability November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
Availability for a possible total of 1–3 overnight and/or early morning shifts during November 22–December 24.
Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Ability to frequently sit or stand for long periods, climb ladders as needed, and maneuver around sales floor, stockroom, and office areas.
Ability to perform duties involving talking or hearing, sitting, standing, walking, handling objects, reaching, twisting, or squatting.
Close and distance vision, depth perception, and ability to adjust focus.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment provide an accurate, timely, and positive customer experience.
Own daily SFS execution during assigned shifts, including picking, packing, and shipping orders to meet fulfillment expectations.
Prioritize and delegate digital fulfillment tasks according to order age, service deadlines, and incoming demand.
Hold self and assigned associates accountable for order accuracy, productivity, and timely task completion.
Coach associates and provide feedback on fulfillment processes, technology, packaging standards, and performance.
Motivate associates by demonstrating core value behaviors and recognizing strong fulfillment performance.
Give associates clear direction on digital fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and coordinate with store leadership to align fulfillment coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.