Seasonal Digital Lead-Mall Of Georgia

PACSUN•Buford, GA

2d•Onsite

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. The lead motivates and guides associates, coaches them on fulfillment standards, and holds self and others accountable. This is a hands-on position that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in response to holiday demand. The position is seasonal and part-time, requiring availability for 20–30 hours per week based on business needs and availability from November 22 through December 24, 2026. The schedule includes weekends, nights, and peak holiday periods, and may require a total of 1–3 overnight and/or early morning shifts. Store leadership determines schedules based on fulfillment volume and coverage needs. The role requires frequent lifting and/or moving of up to 20 pounds and occasional lifting and/or moving of up to 35 pounds. It also involves frequently sitting or standing for long periods, climbing ladders as needed, walking, handling items, reaching, twisting, squatting, and maneuvering around sales floor, stockroom, and office areas. Work takes place in an open environment with fluctuating temperatures and standard lighting.

Requirements

Strong organization and time-management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, solve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency and comfort using computers and digital fulfillment tools.
Knowledge of store product and passion for brands, fashion, and the customer experience.
Availability to work 20–30 hours per week based on business needs.
Availability to work November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
Availability for a total of 1–3 overnight and/or early morning shifts during the November 22–December 24 period.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed; maneuver around sales floor, stockroom, and office areas.
Ability to talk or hear, sit, stand, walk, handle or feel items, reach, twist, and squat.
Close vision, distance vision, depth perception, and ability to adjust focus.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure digital fulfillment associates deliver accurate, timely, and positive customer experiences.
Take ownership of daily SFS execution during assigned shifts by picking, packing, and shipping orders.
Prioritize and delegate fulfillment tasks based on order age, service deadlines, and incoming demand.
Hold self and assigned associates accountable for order accuracy, productivity, and timely completion of tasks.
Coach associates on fulfillment processes, technology, packaging standards, and performance.
Motivate associates by modeling core value behaviors and recognizing strong fulfillment performance.
Provide clear direction on fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and coordinate with store leadership to align fulfillment coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready on time and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.