Seasonal Customer Support Group Administrative Assistant (Hybrid)

Lakeshore Learning Materials•Carson, CA

3d•Hybrid

About The Position

Lakeshore's Customer Support Group is seeking a full-time Administrative Assistant to support their team in a fast-paced environment. This role is ideal for an organized and outcome-oriented individual looking to learn new skills in a challenging yet fun setting, with a passion for helping others and contributing wherever needed. Lakeshore is described as a great place to work.

Requirements

1–2 years of experience in a professional office setting
Top-notch written and verbal communication skills
Ability to juggle multiple projects with superb accuracy
Strong sense of urgency and a “can-do” attitude
Strong administrative skills and exceptional attention to detail
Ability to work under deadlines in a fast-paced environment
Intermediate proficiency in Microsoft Excel
Proven proficiency with Microsoft Word and Outlook
Quick learner and strong desire to help others
Egoless, collaborative approach to producing great work

Nice To Haves

Knowledge of Salesforce.com is a plus
Experience in customer support is preferred

Responsibilities

Reviewing and managing Customer Care Associate (CCA) timecards and payroll
Running and analyzing various reports to support daily team operations
Booking CCA travel, retrieving travel invoice and completing reconciliation
Managing team accounts and expenses, including monthly credit card reconciliation
Assisting with onboarding tasks for new CCAs
Conducting vendor research, handling bookings and reconciling invoices
Creating and updating Salesforce records as needed
Assisting with expense reports and invoice approvals
Performing departmental analysis and reporting
Supporting the team and management in daily activities and tasks
Jumping into time-sensitive projects wherever and whenever needed
Showing flexibility and a willingness to learn