Administrative Assistant / Customer Support

Bath Fitter/MMRI•Wilmington, NC

1d•Onsite

About The Position

Bath Fitter is looking for an organized, energetic, and customer-focused Administrative Assistant to help support the daily operations of our Wilmington branch. This role is perfect for someone who enjoys helping customers, staying organized, multitasking, and being part of a collaborative team that keeps the branch running smoothly. We are looking for someone who is professional, detail-oriented, outgoing on the phone, and comfortable balancing customer service, scheduling, office administration, and lead follow-up. If you love organization, communication, and creating a great customer experience, we’d love to meet you.

Requirements

High school diploma or GED
6–12 months of related experience preferred
Strong communication and phone skills
Comfortable using computers, Microsoft Office, CRM systems, Teams/Zoom, and email
Professional and dependable with strong attendance

Nice To Haves

Administrative support
Customer service
Appointment scheduling
Reception or front desk support
CRM or data entry systems
Sales support or call center experience

Responsibilities

Answer incoming calls and assist customers professionally and confidently
Schedule appointments for Sales Consultants
Follow up with leads generated from events, websites, calls, and marketing campaigns
Assist with customer service and service call scheduling
Support follow-up efforts with unsold estimates and pending opportunities
Enter and maintain accurate customer information in CRM systems
Prepare installation document packages for Installers
Assist customers visiting the showroom
Help maintain office organization, filing, and supply inventory
Send customer thank-you cards and assist with follow-up communications
Support social media activity and branch projects
Coordinate post-install quality control appointments
Work closely with the Administrative Coordinator and Branch Leadership team