Seasonal Customer Support Group Coordinator (Hybrid)
About The Position
We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role. If you are an incredibly organized individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in where needed—then don’t pass up this opportunity!
Requirements
- High school diploma or equivalent required
- Excellent administrative and organizational skills (1+ years of experience)
- Exceptional customer service skills in dealing with both vendors and internal departments
- Strong sense of urgency and a “can-do” attitude
- Excellent problem-solving and decision-making skills
- Ability to juggle/prioritize multiple projects in a fast-paced setting
- Superb written and verbal communication skills
- Proficiency in Excel, Word and Outlook
- Ability to learn quickly with a super-strong desire to help others
- Great attention to detail
- Egoless, collaborative approach to producing great work
Nice To Haves
- college degree preferred
- Experience in customer support is preferred
- Knowledge of Salesforce.com is a plus
- Ability to juggle/prioritize multiple projects in a fast-paced setting (extra points if you can actually juggle!)
Responsibilities
- Book new projects and ensure all required services are in place to meet Lakeshore standards
- Manage and track new projects through all stages
- Coordinate support services for installation dates
- Schedule labor for work to ensure successful project execution
- Maintain and manage all records and paperwork related to projects
- Maintain Salesforce records for all projects, including labor assignments, support service bookings and order information
- Work closely with our third-party vendors to support projects and customer needs
- Collaborate with other departments as needed
- Resolve issues efficiently as they arise
- Serve as the first line of communication for labor and third-party accounts
- Process and review invoices for labor and vendors
- Ensure projects are completed to satisfy all stakeholders
- Compose various forms of correspondence to maintain clear communications with all end users
Benefits
- Bonus eligible
- Paid leave for new parents to support work/life balance and family bonding
- Excellent medical/dental and vision coverage—EPO, PPO and HSA
- 401(k) retirement plan with company contribution
- Flexible benefits—choose what you like, ignore the rest
- On-site preschool for our employees’ children
- On-site employee gym for all levels/fitness needs
- Generous employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
